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Terms and conditions

TERMS AND CONDITIONS

Introduction

Welcome to BALDEON LLC’s online store. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchase. If you do not agree with any part of these terms and conditions, you must not use our website.

General Information

BALDEON LLC
TAX IDENTIFICATION NUMBER: 35-2856356
ADDRESS: 848 Brickell Ave Ste 950, Miami, FL 33131
E-MAIL: info@baldeon.es
MOBILE: +34 608 20 23 89
MAIN PURPOSE: Marketing of clothing and accessories

Use of the Website

By accessing our website, you confirm that you are at least 18 years old or accessing under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.

Account Registration

To make a purchase, you may need to register an account on our website. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

Product Information

We strive to ensure that all product descriptions, images, and prices on our website are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. If you are not satisfied with a product you have purchased, please refer to our return policy.

Ordering and Payment

When you place an order, you will receive an email confirmation. This email is an acknowledgment that we have received your order but does not constitute acceptance of your order. We reserve the right to accept or decline your order for any reason.

Payment must be made at the time of ordering. We accept various payment methods, including credit cards and other electronic payment methods. All payments are subject to validation checks and authorization by the payment service provider.

Shipping and Delivery

We aim to dispatch all orders within the specified time frame. Delivery times may vary depending on your location and the shipping method chosen. BALDEON LLC is not responsible for any delays caused by external factors such as customs clearance or postal service delays.

Return and Exchange Policy

Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 14 days of receipt. We will arrange for a return and provide a full refund once the damage or defect is confirmed. Follow the steps in our Return Policy for reporting and returning damaged items.

Exchanges

You may exchange a product within 30 days of purchase. The product must be unused, in its original packaging, and in resalable condition. The customer is responsible for the return shipping costs for exchanges. Refer to our Return Policy for detailed instructions on exchanges.

Non-Returnable Items

  • Products that have been used, worn, or altered
  • Products not in their original packaging
  • Final sale items

Intellectual Property

All content on this website, including text, graphics, logos, images, audio clips, video clips, software, and other materials, is the property of BALDEON LLC or its content suppliers and is protected by United States and international copyright laws. Unauthorized use of any content on this website is strictly prohibited.

Privacy Policy

Your privacy is important to us. Please review our [Privacy Policy] for information on how we collect, use, and protect your personal information.

Limitation of Liability

BALDEON LLC will not be liable for any damages of any kind arising from the use of this website or from any products purchased from the website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the United States. Any disputes arising from these terms or your use of the website will be subject to the exclusive jurisdiction of the courts located in Miami, Florida.

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on this page and will take effect immediately upon posting. Your continued use of the website after any changes are posted constitutes your acceptance of the new terms and conditions.

Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

BALDEON LLC
E-MAIL: info@baldeon.es
MOBILE: +34 608 20 23 89
ADDRESS: 848 Brickell Ave Ste 950, Miami, FL 33131 (Don’t use this address for returns)

RETURN POLICY

Damaged or Defective Products

At BALDEON LLC, we strive to provide you with high-quality products. If you receive a product that is damaged or defective, please contact us immediately. You have 14 days from the date of receipt to report any issues with your product.

To report a damaged or defective product, please follow these steps:

  1. Contact Customer Service: Email us at info@baldeon.es with your order number, a description of the issue, and photos of the damaged or defective item.
  2. Approval: Once we review your request, we will send you an approval email with instructions on how to return the item.
  3. Return Shipping: Ship the item back to us using the instructions provided. We will cover the cost of return shipping for damaged or defective products.

Upon receipt and inspection of the returned item, if the damage or defect is confirmed, we will issue a full refund to the original payment method within 14 business days.

Exchanges

If you wish to exchange a product for a different size, color, or another item, you may do so within 30 days of the original purchase date. Please ensure the product is unused, in its original packaging, and in a resalable condition.

To exchange a product, follow these steps:

  1. Contact Customer Service: Email us at info@baldeon.es with your order number and the details of the item you wish to exchange.
  2. Approval: Once we review your request, we will send you an approval email with instructions on how to return the item.
  3. Return Shipping: Ship the item back to us using the instructions provided. The customer is responsible for the return shipping costs for exchanges.

After we receive and inspect the returned item, we will process the exchange and ship the new item to you. Shipping costs for the new item will apply.

Non-Returnable Items

Certain items cannot be returned or exchanged, including:

  • Products that have been used, worn, or altered
  • Products not in their original packaging
  • Final sale items

Incorrect Orders

If you receive an incorrect order, please contact us within 14 days of receipt. We will arrange for the return of the incorrect item and ship the correct item to you at no additional cost.

General Conditions

  • All returns and exchanges must be authorized by our customer service team.
  • Unauthorized returns will not be accepted and will be returned to the sender.
  • Please include a copy of your original invoice or order confirmation email with the return.

Contact Information

For any questions or assistance regarding our return policy, please contact us at:

BALDEON LLC
E-MAIL: info@baldeon.es
MOBILE: +34 608 20 23 89
ADDRESS: 848 Brickell Ave Ste 950, Miami, FL 33131 (Don’t use this address for returns)